Smartphones
Android apps keep closing unexpectedly
Stabilize repeated app crashes by separating one-app data problems from system-wide storage or update faults.
Smartphones
Android troubleshooting
General Android hardware and software troubleshooting.
Published resources
Known symptoms and fixes
Smartphones
Google Play Store download stays pending
Restart pending Android app downloads by checking queue, account, storage and network restrictions.
Smartphones
Android fingerprint sensor stopped working
Restore fingerprint recognition by checking surface condition, screen protectors, enrollment and sensor hardware.
Smartphones
Phone microphone is not working during calls
Determine whether one app, blocked microphone openings, permissions or hardware causes silent calls.
Smartphones
Phone camera photos are consistently blurry
Fix persistent blur by checking lens contamination, focus behavior, accessories and stabilization damage.
Smartphones
Phone Bluetooth will not pair with a device
Reset a failed pairing by checking discoverable mode, saved bonds, compatibility and radio state.
Maintenance & Safety
Device battery is swollen
Respond safely to a swollen lithium battery without charging, pressing or puncturing it.
Maintenance & Safety
Liquid was spilled on powered electronics
Limit damage after a spill without using heat, rice or repeated power tests.
Maintenance & Safety
Electronic device overheats during normal use
Separate blocked cooling and workload from a failing battery, fan or power circuit.
Maintenance & Safety
Lithium battery needs safe disposal
Prepare an end-of-life rechargeable battery for an approved recycling or hazardous-waste route.