Smartphones
iPhone stuck on the Apple logo
Choose between a force restart, recovery update and professional service while protecting data where possible.
Smartphones
Apple iPhone troubleshooting
iPhone startup, charging, battery and iOS recovery.
Published resources
Known symptoms and fixes
Smartphones
iPhone is not charging by cable
Separate an iPhone cable, adapter, port, software or battery problem safely.
Smartphones
iPhone reports Face ID is not available
Check obstruction, settings, restart and damage history before resetting Face ID.
Smartphones
iPhone becomes unusually hot
Identify whether workload, charging, environment, software or battery condition is overheating an iPhone.
Smartphones
iPhone shows No Service or SOS only
Separate carrier outage, SIM/eSIM, settings and radio hardware causes of lost cellular service.
Smartphones
iPhone storage is full and the phone will not start normally
Use recovery-safe options when critically low storage prevents stable iPhone startup.