Smartphones
iPhone stuck on the Apple logo
Choose between a force restart, recovery update and professional service while protecting data where possible.
Category
Smartphones
Charging, startup, display, battery and connectivity troubleshooting for iPhone and Android devices.
Diagnose
Error fixes
Smartphones
Samsung phone shows a moisture detected warning
Dry and inspect the USB port safely before deciding whether the alert is caused by moisture, debris or a damaged cable.
Smartphones
iPhone is not charging by cable
Separate an iPhone cable, adapter, port, software or battery problem safely.
Smartphones
iPhone reports Face ID is not available
Check obstruction, settings, restart and damage history before resetting Face ID.
Smartphones
iPhone becomes unusually hot
Identify whether workload, charging, environment, software or battery condition is overheating an iPhone.
Smartphones
iPhone shows No Service or SOS only
Separate carrier outage, SIM/eSIM, settings and radio hardware causes of lost cellular service.
Smartphones
iPhone storage is full and the phone will not start normally
Use recovery-safe options when critically low storage prevents stable iPhone startup.
Smartphones
Samsung Galaxy screen is black but phone is on
Check display state, forced restart, charging and impact signs when a Galaxy phone remains responsive but dark.
Smartphones
Samsung Galaxy fast charging is not working
Restore fast charging by checking settings, adapter protocol, cable, temperature and port condition.
Smartphones
Samsung Galaxy battery drains overnight
Find whether mobile signal, apps, radios or battery health is causing unexpected standby drain.
Smartphones
Android apps keep closing unexpectedly
Stabilize repeated app crashes by separating one-app data problems from system-wide storage or update faults.
Smartphones
Google Play Store download stays pending
Restart pending Android app downloads by checking queue, account, storage and network restrictions.
Smartphones
Android fingerprint sensor stopped working
Restore fingerprint recognition by checking surface condition, screen protectors, enrollment and sensor hardware.
Smartphones
Phone microphone is not working during calls
Determine whether one app, blocked microphone openings, permissions or hardware causes silent calls.
Smartphones
Phone camera photos are consistently blurry
Fix persistent blur by checking lens contamination, focus behavior, accessories and stabilization damage.
Smartphones
Phone Bluetooth will not pair with a device
Reset a failed pairing by checking discoverable mode, saved bonds, compatibility and radio state.
Maintain and recover
Guides
Smartphones
How to test a phone charging problem
Separate a cable, charger, port, software or battery problem without inserting tools into the phone.
Smartphones
How to put an iPhone into recovery mode
Enter model-specific recovery mode and choose Update before an erase when possible.
Smartphones
How to use Android Safe Mode
Temporarily disable third-party apps to identify crashes, drain or pop-up problems.
Smartphones
How to clean a phone charging port safely
Inspect a charging port without metal tools, liquid or compressed air.
Smartphones
How to back up a phone before factory reset
Verify photos, messages, authenticator access and account credentials before erasing a phone.
Smartphones
How to diagnose smartphone battery drain
Compare signal, screen, apps and standby use over a controlled period.
Smartphones
How to move authenticator apps before phone repair
Preserve access to two-factor accounts before replacing, resetting or surrendering a phone.