iPhone stuck on the Apple logo
Choose between a force restart, recovery update and professional service while protecting data where possible.
Category
Charging, startup, display, battery and connectivity troubleshooting for iPhone and Android devices.
Diagnose
Choose between a force restart, recovery update and professional service while protecting data where possible.
Dry and inspect the USB port safely before deciding whether the alert is caused by moisture, debris or a damaged cable.
Separate an iPhone cable, adapter, port, software or battery problem safely.
Check obstruction, settings, restart and damage history before resetting Face ID.
Identify whether workload, charging, environment, software or battery condition is overheating an iPhone.
Separate carrier outage, SIM/eSIM, settings and radio hardware causes of lost cellular service.
Use recovery-safe options when critically low storage prevents stable iPhone startup.
Check display state, forced restart, charging and impact signs when a Galaxy phone remains responsive but dark.
Restore fast charging by checking settings, adapter protocol, cable, temperature and port condition.
Find whether mobile signal, apps, radios or battery health is causing unexpected standby drain.
Stabilize repeated app crashes by separating one-app data problems from system-wide storage or update faults.
Restart pending Android app downloads by checking queue, account, storage and network restrictions.
Restore fingerprint recognition by checking surface condition, screen protectors, enrollment and sensor hardware.
Determine whether one app, blocked microphone openings, permissions or hardware causes silent calls.
Fix persistent blur by checking lens contamination, focus behavior, accessories and stabilization damage.
Reset a failed pairing by checking discoverable mode, saved bonds, compatibility and radio state.
Maintain and recover
Separate a cable, charger, port, software or battery problem without inserting tools into the phone.
Enter model-specific recovery mode and choose Update before an erase when possible.
Temporarily disable third-party apps to identify crashes, drain or pop-up problems.
Inspect a charging port without metal tools, liquid or compressed air.
Verify photos, messages, authenticator access and account credentials before erasing a phone.
Compare signal, screen, apps and standby use over a controlled period.
Preserve access to two-factor accounts before replacing, resetting or surrendering a phone.